Policies

When you use the Seasoning Plus website, we may collect information necessary to process your order, provide customer service, and operate our business. This may include:

• Full name
• Email address
• Telephone and WhatsApp number
• Billing information
• Delivery address
• Order and purchase history
• Products purchased or viewed
• Payment confirmation information
• Messages or inquiries sent to us
• Information submitted through website forms
• IP address, browser, device, and website-usage information
• Marketing preferences

We also collect account information through our authentication provider Clerk (clerk.com), including your name, email, and account metadata. We aim to collect only information reasonably required for legitimate business purposes.

Seasoning Plus may use personal information to:

• Process and manage orders
• Confirm payments
• Arrange delivery or collection
• Communicate order and delivery updates
• Respond to customer questions and requests
• Process returns, exchanges, store credits, or approved refunds
• Maintain appropriate transaction and business records
• Improve our website, products, and customer experience
• Detect or prevent fraudulent or unauthorized transactions
• Communicate promotions, new products, and special offers where appropriate
• Comply with applicable legal, regulatory, accounting, and business requirements

When you place an order through the Seasoning Plus website, we collect the information required to complete the transaction and arrange collection or delivery of your products. Customers are responsible for providing accurate contact and order information.

Seasoning Plus accepts online bank transfers. Where bank transfer is selected, authorized banking information may be sent to the customer through WhatsApp and Email. After completing the transfer, customers may be asked to submit a screenshot or electronic proof of payment through WhatsApp or email. Seasoning Plus will never request your online banking password, PIN, or confidential banking security codes.

Where the website uses an external payment provider, certain payment information may be processed directly by that provider in accordance with its own privacy and security practices. Our payment providers include LuniPay (lunipay.io). Seasoning Plus does not intentionally collect or store customers’ online banking passwords, PINs, or similar confidential banking credentials. Customers should never send this information to Seasoning Plus.

Seasoning Plus may share necessary customer information with authorized employees, representatives, couriers, or delivery providers for the purpose of fulfilling an order. Only information reasonably required to facilitate the delivery should be provided, which may include:

• Customer name
• Telephone number
• Delivery address
• Delivery instructions
• Relevant order information

Where customers provide their contact information, Seasoning Plus may use approved communication channels to provide:

• Order confirmations
• Payment confirmations
• Delivery updates
• Customer service responses
• Product information
• Promotions
• Special offers
• Other relevant business communications

Customers may request to stop receiving promotional communications at any time. Transactional communications relating to an active order may still be sent where necessary to complete the transaction.

The Seasoning Plus website may use cookies and similar technologies to support website functionality and understand how visitors interact with the website. These technologies may help us:

• Remember website preferences
• Maintain shopping-cart functionality
• Understand website traffic
• Identify popular products or pages
• Improve website performance
• Measure marketing effectiveness
• Provide a more convenient shopping experience

Visitors may be able to manage cookies through their browser settings. Disabling certain cookies may affect some website functions.

Seasoning Plus does not sell customers’ personal information. Personal information may be shared only where reasonably necessary with service providers that assist us with:

• Website hosting (Vercel)
• Authentication (Clerk)
• Content management (Sanity)
• Email communications (Resend)
• Payment processing (LuniPay)
• Delivery and courier services
• Accounting or professional services
• Business administration

Information may also be disclosed where required or permitted by applicable law.

Seasoning Plus will take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, loss, misuse, unauthorized disclosure, alteration, and destruction. However, no internet transmission, website, email system, or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions when communicating or transacting online.

Seasoning Plus will retain personal information for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, tax, legal, dispute-resolution, or regulatory purposes. Information that is no longer reasonably required should be securely deleted, destroyed, or otherwise appropriately managed.

Subject to applicable law and reasonable verification requirements, customers may contact Seasoning Plus to:

• Ask what personal information we hold about them
• Request correction of inaccurate information
• Update their contact information
• Request that promotional communications stop
• Raise a concern regarding the handling of their personal information

Seasoning Plus may need to verify the identity of the person making a request before providing or changing personal information.

The Seasoning Plus website and online store are intended primarily for customers capable of making purchases and providing the required transaction information. Seasoning Plus does not knowingly seek to collect unnecessary personal information from children. Where appropriate, purchases involving minors should be completed or supervised by a parent or legal guardian.

The Seasoning Plus website may contain links to third-party websites, social-media platforms, payment providers, or other external services. Seasoning Plus is not responsible for the privacy practices, content, or security of independently operated third-party websites or services. Customers are encouraged to review the privacy policies of those providers before submitting personal information.

Customers are responsible for ensuring that information submitted when placing an order is accurate and current. Seasoning Plus will not be responsible for delays or delivery difficulties resulting from incorrect information provided by the customer, subject to applicable law.

Seasoning Plus may update this Privacy Policy periodically to reflect changes in business operations, website functionality, products and services, technology, payment or delivery arrangements, or applicable legal or regulatory requirements. The latest version should be published on the Seasoning Plus website with its effective or updated date.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Seasoning Plus is committed to providing customers with quality products and professional customer service. This policy establishes the conditions under which refunds, returns, exchanges, replacements, and store credits will be considered for products purchased directly from Seasoning Plus or through the Seasoning Plus website. Because our product range includes both food products and non-food kitchen accessories, different return conditions may apply depending on the type of product purchased.

Seasoning Plus primarily offers exchanges, replacements, or store credit for eligible returns. Refunds to the original payment method will generally only be considered where:

• An incorrect product was supplied
• A product arrived damaged
• A product was defective when received
• A food product was expired at the time of delivery
• A kitchen accessory has a verified manufacturing defect
• Seasoning Plus determines that a refund is the most appropriate resolution

All refund, exchange, replacement, and store-credit requests are subject to verification and approval by Seasoning Plus. Nothing in this policy is intended to restrict any rights or remedies available to customers under applicable laws of Trinidad and Tobago.

Due to food-safety, hygiene, storage, and product-integrity requirements, food and seasoning products generally cannot be returned because a customer changes their mind. Food products that have been opened, partially consumed, used, tampered with, improperly stored, contaminated after delivery, or exposed to unsuitable environmental conditions will generally not be accepted for return.

Customers are generally responsible for return shipping, courier, or transportation costs associated with an approved return unless:

• Seasoning Plus supplied the incorrect product
• The product was defective when supplied
• The product was damaged before or during delivery where Seasoning Plus was responsible
• Seasoning Plus agrees to cover the return cost

Where an exchange or replacement is approved, Seasoning Plus will endeavour to provide the same product. If the original product is unavailable, the customer may be offered a comparable replacement, another product of equivalent value, store credit, or another resolution approved by management. If a customer selects a replacement product of a higher value, the customer will be responsible for paying the difference.

Where store credit is approved, the credit will be based on the value authorized by Seasoning Plus following inspection and verification. Approved store credit may generally be used toward eligible future purchases from Seasoning Plus. Store credit:

• Is issued to the original customer
• Is intended for future Seasoning Plus purchases
• Cannot ordinarily be exchanged for cash
• Is subject to applicable terms communicated by Seasoning Plus

Once an approved return is received and inspected, Seasoning Plus will normally process the applicable exchange, replacement, store credit, or approved refund within three to five business days. Additional time may be required where the product requires further investigation or verification. This does not include food items.

Unless defective, damaged upon receipt, incorrectly supplied, or otherwise approved by Seasoning Plus, the following products will generally not be accepted for return:

• Opened food or seasoning products
• Partially consumed food products
• Food products that have been improperly stored
• Used cutting boards
• Used kitchen utensils
• Used food containers or food preparation accessories
• Kitchen products showing signs of food contact or use
• Products damaged after delivery
• Products that have been altered, modified, or tampered with
• Products that cannot be verified as having been purchased from Seasoning Plus
• Products outside the applicable return period

This policy applies to eligible products purchased through the Seasoning Plus website as well as other authorized Seasoning Plus sales channels. Customers purchasing online are responsible for reviewing product descriptions, product sizes and specifications, quantities, prices, and other available product information before completing their purchase. If an online order arrives damaged, defective, expired, or incorrect, the customer should contact Seasoning Plus within 24 hours of delivery and provide the required supporting information.

Seasoning Plus values its customers and business partners and will endeavour to address legitimate product concerns fairly, professionally, and promptly. Customers are encouraged to inspect all food products and kitchen accessories immediately upon delivery and report any discrepancies within the required timeframe.

For assistance with a refund, return, exchange, damaged item, defective kitchen accessory, incorrect order, or product-quality concern, please contact Seasoning Plus through its designated customer service channel and provide your order or invoice information together with photographs where applicable.

Customers may use the Seasoning Plus website to:

• Browse available products
• Review product information and prices
• Place orders
• Make inquiries
• Access promotions and special offers
• Communicate with Seasoning Plus regarding purchases

Customers must not use the website for fraudulent, unlawful, abusive, or unauthorized purposes.

Seasoning Plus may sell:

• Seasonings and other food products
• Cutting boards
• Kitchen utensils
• Food preparation accessories
• Kitchen storage products
• Other kitchen and household products

We make reasonable efforts to ensure that product descriptions, photographs, sizes, ingredients, specifications, and prices are accurate. Actual product appearance, packaging, or colour may vary slightly from photographs displayed online. Product availability is subject to change.

Customers are responsible for reviewing available product information before purchasing or consuming a Seasoning Plus food product. Customers with food allergies, intolerances, dietary restrictions, or other specific dietary requirements should carefully review the product label and available ingredient information before use. Food products should be stored and used according to the instructions provided on their packaging.

Kitchen accessories should be used only for their intended purpose and in accordance with any care, cleaning, safety, or usage instructions supplied with the product. Seasoning Plus is not responsible for damage resulting from misuse, improper storage, unauthorized modification, or failure to follow applicable product instructions, subject to applicable law.

When placing an order, customers are responsible for providing complete and accurate name, contact information, email address, collection or delivery information, product selection, quantity, and other information required to complete the order. Seasoning Plus reserves the right to contact a customer to verify an order before processing it. An order may be declined or cancelled where a product is unavailable, payment cannot be verified, incorrect information was provided, or there is a reasonable concern regarding fraudulent or unauthorized activity.

All prices displayed on the website are subject to change. The price applicable to an order will generally be the price confirmed at the time the order is accepted, subject to correction of genuine pricing or technical errors. Delivery charges and other applicable costs may be added to the product price and should be communicated before the order is finalized.

Seasoning Plus accepts approved payment methods, including online bank transfers and card payments through our authorized payment provider. For bank-transfer purchases:

• The customer’s order and total will be confirmed
• Seasoning Plus banking information will be sent through an authorized WhatsApp contact
• The customer completes the transfer
• Proof of payment may be submitted through WhatsApp or email
• Seasoning Plus verifies receipt of the funds
• A payment confirmation will be issued
• The customer will be advised of the expected collection or delivery arrangements

Seasoning Plus will never request a customer’s online banking password, PIN, or confidential security code.

An order requiring advance payment will generally be considered confirmed for processing once the required payment has been successfully received and verified. Customers should retain their order and payment confirmation for their records.

Seasoning Plus will endeavour to fulfil confirmed orders within the timeframe communicated to the customer. Orders are available for collection at authorized collection points. Collection and delivery times may be affected by:

• Customer location
• Product availability
• Order volumes
• Weekends and public holidays
• Courier or transportation delays
• Weather conditions
• Other circumstances outside Seasoning Plus’s reasonable control

Customers should inspect their order as soon as reasonably possible after collection or delivery. Any product that is incorrect, damaged, defective, expired upon receipt, or otherwise materially different from the confirmed order should be reported to Seasoning Plus within 24 hours of collection or delivery, together with the order information and clear photographs where applicable.

Returns, exchanges, replacements, store credits, and approved refunds are governed by the Seasoning Plus Refund, Return, Exchange & Store Credit Policy. Seasoning Plus primarily provides exchanges, replacements, or store credit for eligible returns. Different conditions may apply to food products and kitchen accessories. Nothing in these Terms is intended to exclude any rights or remedies available under applicable law.

Products displayed on the website are subject to availability. Adding a product to a shopping cart does not necessarily reserve that product. Where an ordered product becomes unavailable, Seasoning Plus may contact the customer to offer an alternative product, a replacement, store credit, or an appropriate refund where applicable.

From time to time, Seasoning Plus may offer promotional pricing, discount codes, product bundles, special offers, or other incentives. Promotions may be subject to specific conditions, including start and end dates, minimum purchase requirements, eligible products, quantity restrictions, or one-time-use conditions. Unless otherwise stated, promotional offers cannot necessarily be combined.

Supermarkets, retailers, restaurants, distributors, and other commercial customers may be subject to separate supply agreements, credit terms, payment arrangements, pricing, delivery arrangements, and product-return conditions.

Customers are responsible for maintaining the confidentiality of their login information and for activity conducted through their account. Customers should notify Seasoning Plus promptly if they believe their account has been accessed without authorization.

Seasoning Plus respects customers’ privacy and handles personal information in accordance with the Seasoning Plus Website Privacy Policy and applicable requirements.

Unless otherwise stated, the Seasoning Plus name, branding, product photographs, graphics, website content, written material, and other original business content are owned by or licensed to Seasoning Plus. Website content may not be copied, reproduced, republished, commercially exploited, or distributed without appropriate authorization, except where permitted by law.

The website may use or link to third-party services such as payment providers, banks, delivery providers, social-media platforms, website hosting services, or other external platforms. Third-party providers may operate under their own terms and privacy policies. Seasoning Plus is not responsible for the independent operation or content of third-party websites or services.

Seasoning Plus aims to maintain a reliable website but does not guarantee that the website will always operate without interruption or technical error. Access may occasionally be affected by maintenance, technical difficulties, internet interruptions, upgrades, or circumstances beyond our reasonable control.

Users must not:

• Use the website for fraudulent or unlawful activity
• Attempt unauthorized access to the website or its systems
• Introduce viruses or malicious software
• Interfere with website security or functionality
• Submit false payment information
• Misrepresent their identity when placing an order
• Use Seasoning Plus content without authorization

Seasoning Plus reserves the right to restrict access or cancel transactions where there is reasonable evidence of misuse or fraudulent activity.

Seasoning Plus will take reasonable care in supplying products and operating its online store. To the extent permitted by applicable law, Seasoning Plus will not be responsible for losses arising solely from circumstances outside its reasonable control, customer misuse of products, incorrect information supplied by a customer, or failure to follow applicable product instructions. Nothing in these Terms is intended to exclude or restrict liability or consumer rights that cannot lawfully be excluded or restricted.

Seasoning Plus may update these Terms of Service periodically to reflect changes to products, website functionality, payment methods, delivery arrangements, business operations, or applicable requirements. The latest version will be published on the Seasoning Plus website with the applicable effective or updated date. Continued use of the website following an update will be subject to the current Terms.

These Terms of Service are governed by the applicable laws of Trinidad and Tobago. Any dispute arising from the use of the Seasoning Plus website or purchase of products should first be brought to the attention of Seasoning Plus so that reasonable efforts can be made to resolve the matter.

Questions about these Terms, an order, payment, collection, return, or product should be directed to Seasoning Plus through its designated customer service channels.

Once your order and total cost are confirmed, Seasoning Plus will send the official banking information to you via WhatsApp and Email.

Complete the online bank transfer using the banking information provided. Please ensure that the correct amount is transferred.

After completing the transfer, send a clear screenshot or electronic proof of payment to Seasoning Plus via WhatsApp or email. Where possible, include your name and order number.

Seasoning Plus will verify that the funds have been received. A screenshot is considered proof that the transfer was initiated; payment is confirmed only after the funds have been verified.

Once payment is verified, you will receive a confirmation email advising that your payment has been received and providing your expected order collection or delivery arrangements.